Agentic customer engagement system

Grow customer relationships with AI your team can trust

Vysual brings customer context, relevant content and governed collaboration between people and AI agents into one system. Rules you set decide what agents can do on their own and what waits for a person.

A working walkthrough with sample data, including what is still in pilot or in development.

Product illustration · sample data. Source citations and customer-record drafts shown here are part of the intended experience, not an available Generate capability today.

How the work flows

Agents do the groundworkPeople make the calls

The platform brings context and people into a clear flow. What is available today, in pilot or in development is labeled below.

  1. 01

    Gather context

    Bring in context from tracked profile fields and information you provide.

    Vysual agents
  2. 02

    Draft

    Prepare follow-ups from notes or documents you provide. Template documents can use selected records.

    Vysual agents
  3. 03

    Review

    Your rules determine what runs automatically and what waits for a person.

    Your team
  4. 04

    Follow through

    Keep the next step visible so nothing agreed quietly slips.

    Your team

Illustration of how Vysual is designed to work. Some steps are available today, some are in pilot and some are in development, as shown below.

Three capability areas, one system

What's available today and what we're building

Generate, Integrate and Operate are areas of one system, not separate products or plans. Each shows what you can use today, what we are piloting and what is still in development.

Generate

Generate

Turn customer context into relevant content that a person reviews before it is used.

Available

  • Follow-up emails, meeting summaries, next steps, response options and pre-call briefs drafted from notes or documents you provide, for a person to edit and send
  • Template documents filled from customer, partner or product records, showing ready, AI-drafted and missing fields before you generate

In development

Drafts that draw on the customer record directly and cite their sources, and one place to find, build and reuse customer content

Integrate

Integrate

Bring customer context into Vysual and keep track of where it came from.

Available

  • Spreadsheet imports for products and customers
  • Tracked profile fields that show their source and whether a value is verified
  • Undo a product or customer import as one batch; records your team has worked on since are kept

In development

Live connections to the systems you already use

Operate

Operate

Coordinate work between people and agents under rules you control.

In pilot

  • Customer journeys where required confirmations must be recorded before later steps can proceed
  • Message rules that either send automatically or hold each message for approval by an authorized person

In development

A team-wide queue for exceptions, and agents that learn from knowledge your team has confirmed

Available means in the product today. In pilot means being proven with an early customer before general availability. In development means not yet available.

Governed by design

Clear rulesVisible context

Rules you set decide what agents can do on their own and what waits for a person.

Rules set the boundaries

You decide which steps and messages run automatically and which wait for review. Where a rule requires confirmation, the step cannot go ahead without it.

Tracked fields show their source

Profile fields record where a value came from and whether it has been verified. Values awaiting confirmation stay labelled.

Gaps are named, not guessed

Before a template document is generated, missing fields are listed so a person can fill them.

See it on your workflow

See how your team and Vysual could work together

We'll use sample data and show what's available today, in pilot or still in development.

Book a workflow walkthrough